1. Information We Collect
We collect information necessary to process your L3 Styling Powder orders and provide excellent customer service:
Personal Information:
- • Full name and contact phone number
- • Complete delivery address
- • Order quantity and preferences
- • WhatsApp contact details for order communication
Technical Information:
- • Website usage patterns and preferences
2. How We Use Your Information
Your information is used exclusively for legitimate business purposes:
Order Processing:
- • Process and fulfill your L3 Styling Powder orders
- • Coordinate delivery and shipping
- • Send order confirmations and updates
Customer Support:
- • Provide product usage guidance
- • Handle returns and refunds
- • Respond to inquiries via WhatsApp
- Improve our website user experience and product offerings
- Prevent fraudulent transactions and ensure secure ordering
- Send occasional product updates (with your consent)
3. Information Sharing & Disclosure
🔒 We DO NOT sell, rent, or trade your personal information to third parties.
Your information may only be shared in these limited circumstances:
Trusted Service Providers:
- • Delivery and courier services (for shipping your order)
- • Payment processing partners (for secure transactions)
- • Customer service platforms (WhatsApp Business)
Legal Requirements:
Only when required by law enforcement or legal proceedings
4. Data Security Measures
We implement industry-standard security measures to protect your personal information:
Technical Safeguards:
- • SSL encryption for data transmission
- • Secure servers and databases
- • Regular security updates and monitoring
Administrative Controls:
- • Limited access to personal data
- • Regular security audits
6. Your Privacy Rights
You have the following rights regarding your personal information:
Access & Portability:
- • Request a copy of your personal data
- • Export your information in a readable format
Control & Correction:
- • Update or correct your information
- • Opt-out of marketing communications
Data Deletion:
Request deletion of your personal data (subject to legal and business requirements)
To exercise any of these rights, please contact us via WhatsApp.
7. Data Retention
We retain your personal information only as long as necessary:
- • Order Information: 2 years for warranty and customer service
- • Contact Details: Until you request removal or opt-out
- • Website Analytics: Anonymized data for service improvement
- • Legal Requirements: As required by applicable laws
8. Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or applicable laws. When we make changes:
- • We'll update the "Last Modified" date
- • Major changes will be communicated via WhatsApp to existing customers
- • Continued use of our services constitutes acceptance of updates
Last updated: August 2024
9. Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information:
WhatsApp Privacy Support
Available daily 9:00 AM - 8:00 PM
Response time: Within 24 hours
💡 For privacy-related inquiries, please mention "Privacy Policy" in your message for faster assistance.