1. Our Commitment to You
We stand behind the quality of our L3 Level 3 Styling Powder. If you're not completely satisfied with your purchase, we're here to help with our customer-friendly return and refund policy.
Quality Guarantee
Every L3 Styling Powder is authentic and quality-tested
2. Return Eligibility
We accept returns within 7 days from the date of delivery under the following conditions:
✅ Eligible for Return:
- • Unopened product in original packaging
- • Sealed container with intact tamper-evident seal
- • All original labels and documentation included
- • Product received within last 7 days
📝 Required Information:
- • Original order confirmation
- • Reason for return
- • Photos of product (if damaged)
- • Your contact information
3. Refund Process
Step-by-Step Refund Process:
Contact us via WhatsApp within 7 days of delivery
Provide order details and reason for return
Receive return authorization and shipping instructions
Ship the product back in original packaging
Receive refund after inspection (5-7 business days)
4. Product Exchanges
We offer exchanges for damaged products or shipping errors within 7 days of delivery.
Exchange Scenarios:
- • Damaged in Transit: Product container is cracked or leaking
- • Wrong Product: You received a different item than ordered
- • Defective Product: Manufacturing defect affecting product quality
- • Expired Product: Product past its expiration date upon arrival
📷 Photo Evidence Required: Please provide clear photos of any damage or defects when requesting an exchange.
5. Non-Returnable Items
For health and safety reasons, we cannot accept returns for the following:
❌ Cannot Be Returned:
- • Opened or used styling powder (even partially used)
- • Products with broken or tampered seals
- • Items not in original packaging or missing labels
- • Products returned after 7-day window
- • Custom or personalized orders (if applicable)
💡 Tip: If you're unsure about the product, we recommend trying a small amount first. Our customer support can provide usage guidance to help you get the best results.
6. Return Shipping & Costs
🚚 Customer Responsibility:
- • Return shipping costs (unless item is defective)
- • Secure packaging to prevent damage
- • Insurance for valuable returns (recommended)
📦 Our Responsibility:
- • Return shipping for defective products
- • Replacement shipping costs
- • Return authorization and instructions
⚠️ Important: We are not responsible for return packages lost in transit. Please use tracking and insurance for valuable returns.
7. Processing Timeline
Expected Timeline:
💳 Refund Method: All refunds are processed to your original payment method. Bank processing times may vary (2-5 additional business days).
8. Special Circumstances
Bulk Orders (5+ Units):
May require additional processing time and management approval for returns.
International Orders:
Additional customs and shipping considerations may apply. Please contact support for guidance.
9. Need Help with Returns?
Our customer support team is here to make your return process as smooth as possible:
WhatsApp Return Support
Available daily 9:00 AM - 8:00 PM
Fast response time: Usually within 2 hours
When contacting us, please have ready:
- • Your order confirmation or receipt
- • Photos of the product (if applicable)
- • Reason for return or exchange
- • Your preferred solution (refund or exchange)
Policy last updated: August 2024